We at Pyramisa Hotels & Resorts are keen to establish positive relations with our local community, based on respect and mutual support (when applicable).

We fundamentally believe, and work, to achieve, the following:

• The participation and Empowerment of the local community is always encouraged and supported.
• We respect intellectual property rights, culture and traditions when dealing with local and indigenous communities.
• We ensure that local people and indigenous communities are not subjected to discrimination, either as individuals or as communities, in areas such as recruitment, employment, procurement and tendering processes, or as suppliers and traders.
• We provide relative preferences for local suppliers.
• We provide relative preferences for hiring resources from the local community, always where the minimum qualifications are met.
• We encourage our guests to go on excursions to see local people, and discover more about their local traditions.
• The hotel will never obstruct public access to water sources or other essential resources or services.
• We are committed to the appointment and consultation of the local community, when planning any development that may affect them, taking into consideration their views and responding to them. We conduct a pre-assessment of developments possible impact to the local community.
• Development of an internal purchasing policy, giving priority to local services or product providers, whenever possible.
• The hotel must use local suppliers as much as possible. Certainly for fish, meat, vegetables, fruits etc.
• The hotel must promote other local products and services to the guests, by recommending guides, markets and crafts.
• The hotel must always try to provide services or facilities to the community, that wouldn’t normally be available.
• The hotel must encourage Guests to explore the destination.
• Whenever one or some of our facilities in the accommodation are offered to non-residents (including local people), they are treated no differently in using that facility than the accommodations residents.
•   Always where there are the rights of access to public areas / ways; we never add barriers, signs, or other controls preventing public rights of access.

Pyramisa Hotels & Resorts was established in the 90th to provide accommodation and leisure services to our guests. We are based in 60 Giza Street, Cairo, Egypt.

Quality is important to our business because we value our guests. We strive to provide our guests with the services that meet and even exceed their expectations. We are committed to continuous improvement and have established quality assurance procedures that provide a way for us to measure and improve our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

• Regular gathering and monitoring of guest feedback.
• Customer complaints procedure.
• Training and development for all our employees.
• Regular monitoring of feedback, taking action to improve when identified.
• Measurable quality objectives which reflect our service level standards.
• Regular reporting to management of our guest feedback and complaints.

Our internal procedures are reviewed regularly and our quality objectives are communicated to all our employees through our Hotel Notice Board, intranet, team meetings and staff handbook.

Through the General Manager has ultimate responsibility for quality, all employees have a responsibility in their own areas of work, helping to ensure that quality is embedded across the whole property.

The Pyramisa Hotels & Resorts believes that no child or young person should experience abuse (Physical, emotional or sexual), neglect or exploitation of any kind. We are committed to respecting and safeguarding all children and young people under the age of 18 who stay in our hotel, as well as those who work or live in our locality, Ensuring that they are protected from all forms of abuse, exploitation or neglect.

Specifically, we believe that

• The welfare of the child or young person is paramount.
• All children or young people under the age of 18 have a right to equal protection from abuse, neglect or exploitation, irrespective of their age, disability, gender, race or religious belief.
• Working in partnership with local child protection organizations, charities and law enforcement will ensure that our actions are robust and effective.

We will keep children and young people safe by

• Valuing, as well as listening to and respecting them.
• Training our staff on the meaning of this policy and our safeguarding children procedure, so that they are

         - Sensitive to the signs of child abuse, neglect or exploitation

         - Know what action to take to safeguard a child that they suspect may be at risk, in or around our hotel.

• Promoting our safeguarding children policy to our suppliers, sub-contractors and guests so that they can support our commitments.
• Sharing our concerns about vulnerable children or young people with local child protection organizations and law enforcement, so that we always act in their best interests.